Data Privacy Policy
We value your privacy here at MarbleQuarryField
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your full name, company name, email, phone number, delivery addresses, and your specific floral needs. We also collect payment details when you place orders, though processing is handled securely by our payment partners.
For corporate clients, we may gather extra business information like company registration data, preferred delivery timelines, and budget requirements to tailor our services to your organization.
Our site automatically collects technical details when you visit, including your IP address, browser, device information, and how you move through the site. We use this to enhance performance and learn how clients discover our services.
How We Use Your Information
We predominantly use your data to complete orders and deliver top-notch customer support, including processing orders, coordinating deliveries, crafting custom arrangements per your specs, and staying in touch about your service needs.
We also utilize information to enhance our offerings and website experience, helping us identify the most valuable corporate floral services for our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
MarbleQuarryField respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share essential information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to guard it. This covers safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to secure information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely risk-free. We continuously update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on laws, you may be able to view, update, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment records: around seven years for tax and accounting purposes
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only MarbleQuarryField and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you visit through links on our site.
Contact Us About Privacy
MarbleQuarryField Privacy Team
Floral Court, London
London, United Kingdom EC1A 1BB
Email: [email protected]
Phone: +44 20 7946 0555
For any privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.